Description |
Manufacturer: | Hewlett Packard Enterprise |
Manufacturer Part Number: | U7M42E |
Manufacturer Website Address: | https://www.hpe.com/au/ |
Brand Name: | HPE |
Service Name: | Care Pack Proactive Care - Extended Service |
Marketing Information: | HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure. |
Product Type: | Service |
Service Information |
Service Main Type: | Maintenance |
Service Sub Type: | Electronic and Physical |
Service Characteristic: | Parts & Labour |
Service Description: | 9x5xNext Business Day |
Service Details: | - Updates HP software and select third party software at a predictable cost.
- Provides advantageous subscription savings on software updates.
- Provides access to HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.
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Provided Support: | - Repair
- Parts Replacement
- Phone Support
- New Releases Update
- Web Knowledge Base Access
- Remote Diagnosis
- Software Update
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Service Availability: | - 24 x 7 Phone Support
- 9 x 5 Repair
- 9 x 5 Parts Replacement
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Service Response Time: | - Next Business Day - Repair & Parts Replacement
- 2 Hour - Phone Support
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Service Location: | On-site |
Service Duration: | 5 Year |
Product Supported: | - HP 12504 AC Switch Chassis
- HP 12504 DC Switch Chassis
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