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HPE

Hewlett Packard Enterprise (H32YRE) HPE 3 YEAR TECH CARE BASIC DL20 GEN10 PL

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SKU:
H32YRE
MPN:
H32YRE
Availability:
On backorder. Usual lead time is 3 weeks. Contact Us for Availability
Shipping:
Calculated at Checkout
MSRP: $1,524.60
$520.30 Inc. GST
MSRP: $1,386.00
$473.00 Ex. GST
— You save $1,004.30

Description

Description
Manufacturer: Hewlett Packard Enterprise
Manufacturer Part Number: H32YRE
Manufacturer Website Address: https://www.hpe.com/au/
Brand Name: HPE
Service Name: Pointnext Tech Care Basic Service - Extended Warranty
Marketing Information:

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

For HPE products that are supported by HPE InfoSight (list available in the following link), HPE provides support and advice for the setup, configuration, and usage of HPE InfoSight.

Product Type: Warranty
Service Information
Service Main Type: Maintenance
Service Characteristic: Parts & Labour
Service Description: 9x5xNext Business Day
Provided Support:
  • Parts Replacement
  • Repair
  • Phone Support
  • Knowledge Base Access
  • Remote Diagnosis
  • Visual Remote Guidance
  • New Releases Update
  • Web Support
Service Response Time: Next Business Day - Parts and Labor
Service Location: On-site
Service Duration: 3 Year
Product Supported: HPE Proliant DL20 Gen10 Plus
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