Hewlett Packard Enterprise (HA7G3PE) HPE 2Y PW FC 24x7 wDMR D3610/3710Enc SVC

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care 24x7 Service

Features

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Firmware updates for selected products
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products

• Web Knowledge Base Access
• Remote Diagnosis
• New Releases Update
• Defective Media Retention
• Parts Replacement
• Repair
• Phone Support
• Collaborative Call Management
• Remote Technical Support
• Software Update
• Software Support
• Firmware Updates

• 4 Hour - Parts and Labor
• 2 Hour - Phone Support