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HPE

Hewlett Packard Enterprise (HA8S9PE) HPE 2Y PW FC 24x7 DAT 72X10 AL SVC

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SKU:
HA8S9PE
MPN:
HA8S9PE
Availability:
On backorder. Usual lead time is 3 weeks. Contact Us for Availability
Shipping:
Calculated at Checkout
$4,548.36 Inc. GST
$4,134.87 Ex. GST

Description

Description
Manufacturer: Hewlett Packard Enterprise
Manufacturer Part Number: HA8S9PE
Manufacturer Website Address: https://www.hpe.com/au/
Brand Name: HPE
Service Name: Foundation Care - Post Warranty
Marketing Information:

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options

The HPE Foundation Care options noted below are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products. All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.

For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care NBD Service
HPE Foundation Care 24x7 Service
HPE Foundation Care CTR Service

Features

For products covered by Foundation Care, HPE offers three distinct service levels:

HPE Foundation Care 24x7 Service

Product Type: Warranty
Service Information
Service Main Type: Maintenance
Service Sub Type:
  • Electronic
  • Physical
Service Characteristic: Parts & Labour
Service Description: 24x7x4 Hour
Provided Support:
  • Software Support
  • Remote Diagnosis
  • Repair
  • Phone Support
  • Reporting
  • Remote Technical Support
  • Escalation Management
  • Collaborative Call Management
  • Online Support Tools Access
Service Response Time: 4 Hour - Parts and labor
Service Location: On-site
Service Duration: 2 Year
Product Supported: HPE DAT 72X10 AL
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