Hewlett Packard Enterprise (HB0V0PE) HPE 2Y PW FC 24x7 MSL8096 SVC

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care 24x7 Service

Features

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Firmware updates for selected products
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products

• Electronic
• Physical

• Remote Diagnosis
• Repair
• Software Support
• Phone Support
• New Releases Update
• Parts Replacement
• Remote Technical Support
• Web Knowledge Base Access
• Collaborative Call Management
• Firmware Updates

• 4 Hour - Parts and Labor
• 2 Hour - Phone Support

• HPE MSL8096 Ultrium 1840, MSL8096 Ultrium 3000, MSL8096 Ultrium 3280
• HPE StorageWorks MSL8048, MSL8096 Ultrium 1760, MSL8096 Ultrium 3000, MSL8096 Ultrium 3280, MSL8096 Ultrium 920, MSL8096 Ultrium 960
• HPE StoreEver MSL8096 Ultrium 6250