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HPE

HPE (HV6B7E) HPE 4Y TC Crit wDMR DL385 Gen10 SVC

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SKU:
HV6B7E
MPN:
HV6B7E
Availability:
On backorder. Usual lead time is 3 weeks. Contact Us for Availability
Shipping:
Calculated at Checkout
MSRP: $29,096.10
$26,393.06 Inc. GST
MSRP: $26,451.00
$23,993.69 Ex. GST
— You save $2,703.04

Description

Description
Manufacturer: Hewlett Packard Enterprise
Manufacturer Part Number: HV6B7E
Manufacturer Website Address: https://www.hpe.com/au/
Brand Name: HPE
Service Name: Pointnext Tech Care Critical Service with Defective Media Retention - Post Warranty
Marketing Information:

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

For HPE products that are supported by HPE InfoSight (list available in the following link), HPE provides support and advice for the setup, configuration, and usage of HPE InfoSight.

Product Type: Warranty
Service Information
Service Main Type: Maintenance
Service Characteristic: Parts & Labour
Service Description: 24x7x6 Hour
Provided Support:
  • Phone Support
  • Repair
  • Parts Replacement
  • Remote Diagnosis
  • New Releases Update
  • Web Knowledge Base Access
  • Remote Monitoring
  • Defective Media Retention
Service Response Time: 6 Hour - Repair
Service Location: On-site
Service Duration: 4 Year
Product Supported:

HPE ProLiant DL385 Gen10

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